2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Enhancing ManulifeMOVE ManulifeMOVE integrates activity-tracking and insurance solutions to motivate healthy habits among our customers. The flagship program, delivered through the proprietary MOVE app, is a pioneer in its commitment to continue investing in products as well as digital transformation to simplify the customer experience as well as increase access to insurance services. During the year, we integrated features of management and access to insurance policy information into the product so that customers can conveniently monitor their insurance policies and quickly access digital solutions. For eligible users in Vietnam, customers can access the hospital fee guarantee card and locate the nearest Manulife-affiliated medical facility by GPS. Serving Americans with Diabetes John Hancock Aspire™ with Vitality, is the first-of-its-kind life insurance product designed specifically for Americans with diabetes. Launched in 2019 through a collaboration with Verily and Onduo, John Hancock Aspire™ is helping a historically underserved population within the U.S. secure their financial future, with the benefits of a comprehensive diabetes management program. Approximately 20 million Americans are living with either type 1 or type 2 diabetes, and half either don’t have life insurance or do not have enough life insurance. Insuring Customers with HIV in Hong Kong and Macau Manulife Hong Kong and Macau announced the offering of individual life insurance coverage to customers who are diagnosed with Human Immunodeficiency Virus (HIV), ensuring financial security for their loved ones and families as part of our mission to modernize traditional underwriting policies and increase the accessibility of life insurance products and services for customers. We also expanded the definition of family as beneficiaries for policies and accept same-sex partners to purchase life insurance policies for their loved ones where insurable interest exists. Microinsurance In 2021, Manulife Indonesia launched Asuransi Aman Bersama Adira Finance (AMANDIRA), a simple and affordable term life insurance option for Adira Multi-Finance and Bank Danamon customers and their families. In 2022, Manulife launched the Sharia version, AMANDIRA Syariah, which is managed according to sharia principles to cater to the needs of Adira Finance customers, especially in Aceh Sumatra. In 2022, Manulife launched the first digital bancassurance product, MiFirst Life Protector (MiFLIP), available through the DBS digibank application. This aligns with our commitment to deliver continuous innovation and ease of services to reach out to as many customers as possible, especially millennials, with a digital solution. Supporting Business Education in Cambodia Manulife Cambodia, in partnership with Sathapana Bank, a leading commercial bank in Cambodia, Khmer Enterprise, and Credit Guarantee Corporation of Cambodia (CGCC), successfully launched the first cohort of I’m Financially Literate (IFL) to provide non-financial services to SMEs, MSMEs, and women in business. The material of the course is designed to solve challenges faced by business owners including a lack of business acumen and financial literacy skills. Investing in Financial Opportunity and Access As part of our approach to our Community Investment, we focus on the following areas to support and enable global access to financial products and services. We aim to: Enable Behaviour/ Attitude Changes • Increase awareness and action to set short-term and long-term financial goals that meet individual needs and expectations • Empower individuals to design and pursue career pathways Increase Skills/ Personal Effectiveness • Increase an individual’s ability to manage personal finances and/or help them gain new qualifications/skills Improve Quality of Life/ Well-being • Improve a sense of belonging, resilience, and greater social connections • Enable individuals to maintain meaningful employment in their industry of choice, increase their earning potential, and/or protect their financial security Photo source: https://apps.apple.com/us/app/manulifemove/id1031487052 51