2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Financial Inclusion Summary of Our Approach • Access to financial products and services can improve financial literacy and planning, and can lay the foundation for economic prosperity. • We promote financial inclusion through our community investment initiatives, partnerships, and financial education programs. • We are bridging the gap through specialized products and services that make our offerings more accessible including innovative digital tools and platforms such as Manulife Shop. Learn more: Financial Inclusion Access to financial products and services, and improvements in financial literacy, can have a profound impact on people’s lives and their ability to prepare for their future. When we use our expertise and resources to advance financial inclusion and literacy, empowering individuals, families and whole communities with the tools and skills they may need, we lay the foundation for economic prosperity that benefits us all. We promote financial inclusion through community investment initiatives, as well as a number of specialized products and services that make our offerings more accessible. Increasing Inclusivity of Products and Services Manulife serves more than 5.78 million customers within our emerging markets businesses in Cambodia, Indonesia, India, Malaysia, Myanmar, the Philippines, and Vietnam. As part of our goal to build an inclusive and equitable society, we provide access to finance to traditionally underserved populations through an increasing number of specialized products and services that make our offerings more accessible. Increasing Insurance Accessibility in the Philippines Manulife partnered with Kwik.insure, an online insurance marketplace, to make insurance accessible to more Filipinos through its HealthFlex, FutureBoost, and Horizons plans, helping them financially secure their future. As the first global life insurance brand on Kwik.insure, we are focused on making our products more digitally and financially accessible to meet the evolving priorities and expectations of our customers. Customers can access customizable life and health insurance plans based on their needs, priorities, and budget through the following Manulife products available on Kwik.insure: • Manulife FutureBoost, an affordable life insurance plan with no premium charges, gives Filipinos potential income from bonuses ranging from 0.5% to 5%, plus access to expertly managed global and local investment funds. • Manulife HealthFlex, a health insurance plan that allows customers to pay only for the health coverage they need, has four base plans covering up to 112 critical illnesses from any age until they are 100 years old. • Manulife Horizons provides comprehensive coverage for our customers and their families and offers investment opportunities that allow them to grow their funds. Manulife Philippines has lowered the minimum premium for its one-year term product, making it more affordable. Customers can renew this plan on an annual basis. Manulife Philippines has also lowered the minimum premium for its five-year term product, React5, which comes with an accidental Death Benefit providing more coverage for customers. Maximizing Health Options in Vietnam Max – Sống Khỏe (Max – Health) provides affordable and easy-to-understand health insurance protection and timely issuance. Available online via Manulife Vietnam’s eCommerce platform, Manulife Shop is the first in-market solution helping close the health protection gap, further changing the relationship and perception that customers have with their insurers. Manulife Shop allows Vietnamese to purchase insurance products online at their own convenience. Addressing Critical Illness in Hong Kong Manulife Hong Kong offers an affordable critical illness insurance product, ManuVital Care, that provides essential coverage against up to 112 critical illnesses at an affordable rate. With its low and guaranteed premiums, this product makes health protection accessible to more people and provides flexibility for customers to convert to a more comprehensive plan in the future. Supporting Vietnamese Parents In 2020, Manulife Vietnam entered a five-year partnership with Cộng Đồng Bầu, a leading online community for expectant and new mothers, to empower families to take control of their financial future. With more than one million babies born in Vietnam each year, the partnership aims to help empower these families with the right financial knowledge and advice so they can feel prepared and in control of their financial futures. Investing in Young Vietnamese Adults Khởi Đầu Bảo Vệ (My Starter Protection) in Vietnam is our first digital insurance product, offering younger segments of the population access to life insurance, reflecting our commitment to financial inclusion for customers of all ages. Available on Manulife Vietnam’s Manulife Shop, this product offers a more accessible, hassle-free way for a younger segment of the population to purchase life insurance. 50