2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Volunteering and Giving Across our organization, our employees contributed to their communities in meaningful ways throughout the year, deepening our collective social impact, and building their skills and networks. Manulife continued to provide paid time off for our global team to volunteer at community organizations, and incentivized donations through a corporate matching gifts program, providing up to $4,000 in match funds per employee in select markets. Season of Giving In December, Manulife launched two annual campaigns in tandem. These campaigns encouraged Manulife employees to give back to the communities in which we all live and operate through employee giving and by volunteering their time: • Acts of Kindness: For the third consecutive year, Manulife gave each member of the global team the equivalent of $50 to perform an act of kindness in their communities. • Giving Campaign: In addition to our annual campaign that encourages employees to make donations and volunteer their time, this year we hosted a fireside chat with Kiva, one of our community partner organizations that offers crowdfunded microloans to underserved borrowers. Remembering and Honouring our Fallen Heroes Once again, employees in Toronto and Boston volunteered to honour Remembrance Day in Canada and Memorial Day in the U.S. For the 8 th consecutive year, more than 12,000 flags were planted on the front lawn of Manulife headquarters in Toronto, honouring members of the Canadian Armed Forces who have fallen in service. For the 13 th consecutive year, John Hancock was the lead supporter of the Massachusetts Military Heroes Fund ’s garden of flags on Boston Common to honour Memorial Day. A team of John Hancock volunteers, including members of its military Employee Resource Group, joined hundreds of other volunteers to plant more than 37,000 flags, each representing a brave local service member who made the ultimate sacrifice. In addition, Manulife Canada supports the Canadian Armed Forces’ Soldier On program, contributing to the recovery of ill and injured women soldiers and veterans through grants towards improved health outcomes. In 2022, Manulife’s contributions helped 130 Soldier On members through the program. Running with Purpose Manulife has been the principal sponsor of the Angkor Wat International Half Marathon since 2015, helping raise funds in support of the Angkor Hospital for Children. The hospital is pioneering specialty treatments and care rarely available elsewhere in Cambodia. This year, Manulife donated US$110,000 to the hospital, bringing total donations since the beginning of our sponsorship to over US$585,000. In addition, our employees were an integral part in helping fundraise for the 2022 marathon, raising over US$44,760 for the hospital, and many also signed up to run in the race. Following the race, employee runners and local Manulife leaders participated in a volunteer activity to provide clean water to local communities in Siem Reap. John Hancock has served as the Principal Sponsor of the Boston Marathon ® since 1986, promoting healthy living with up to 30,000 runners each year, from around the world. In addition, through the John Hancock Boston Marathon Non-Profit Program, Manulife employees and non-profit runners utilizing John Hancock’s bibs raised US $11.7 million in 2022 — alongside participants in the B.A.A.’s Official Charity Program who raised another US $20.2 million. The US $32 million raised through the two programs brings the combined total raised for charity to more than US$460 million since 1989. 22,099 hours volunteered by employees 14,117 hour s during work hours 7,982 hours outside of work $4.8 million donated by employees 49