2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms The Manulife Health Resilience Program for the Elderly Manulife Hong Kong partnered with Christian Family Service Centre (CFSC) to launch a healthcare program with flexible end-to-end medical services. The Manulife Health Resilience Program for the Elderly aims to provide 1,000 online medical consultations for seniors with limited mobility and family support in the first phase, with end-to-end support to help them rebuild their physical and mental health from home. Assisted by the CFSC project team with digital devices, the program offers free online consultations with Chinese and Western medical practitioners. After the consultations, CFSC project staff help with the delivery of prescriptions. In 2022, 531 sessions were delivered to seniors through this program. Drive Inclusive Economic Opportunity We work to drive inclusive economic opportunities by partnering with organizations to make financial solutions accessible to everyone through financial capability programs, and by providing targeted employment initiatives to help individuals develop and sustain healthier habits to drive financial security. MLK Scholars Since the MLK Scholars program inception in 2008, John Hancock has invested over US$15 million to provide jobs and professional development opportunities to over 6,000 youth. In addition to driving access to inclusive economic opportunity for the youth participants, the program also benefits non-profit organizations that employ the Scholars by providing important staffing support to help organizations deliver on their missions and drive positive change in local neighbourhoods. In 2022, John Hancock funded 570 jobs at non-profits, hired 22 Scholars within the company, and brought back 14 program alumni as John Hancock college interns. In addition to meaningful employment opportunities, MLK Scholars also participate in online financial capability courses to augment their experience. Scholars value the combination of employment and financial literacy: In 2022, 87% of participants reported that receiving a regular paycheck has changed the way they think about managing their money. 84% also agree that they feel more prepared to manage their money than they did before starting their summer jobs. Peso Smart Manulife expanded its Peso Smart financial literacy program with new sessions, holding a four-part virtual Peso Smart University class attended by 300 university students in the Philippines who learned about personal finances, investments, unit investment trust funds (UITFs), and explored what a career as a financial advisor could look like. The program was also extended to provide financial lessons to 50 female heads of household from two communities in the Philippines. As part of this program, these women gathered weekly for two-hour huddles with a financial expert to discuss, share, and analyze outputs. Additionally, to further promote financial education through creative storytelling, a new iteration of the Manulife Peso Smart storybook series was made available to download for free on the company’s website. The latest installment of the storybook was created in collaboration with students of University of Santo Tomas, who attended Peso Smart University classes. Accelerate a Sustainable Future Alongside our partners, we are accelerating a sustainable future by supporting the transition to a low carbon economy and are also leaning into nature-based solutions to protect, enhance access to, and increase stewardship of natural resources and ecosystems. Through these efforts, we hope to sustain our planet’s health and the well-being of local communities that depend on our planet for their livelihood. National Geographic Society Manulife and National Geographic Society launched a global partnership to deliver on an ambitious project to safeguard several UNESCO World Heritage Sites from the impact of climate change and protect the physical and financial well-being of the communities that depend on those sites for their livelihood. Led by National Geographic Explorer Victoria Herrmann, the project, Preserving Legacies: A Future for our Past, aims to develop the capacity of communities in and around these landmarks to visualize climate impacts on a local scale and equip them with scientifically proven methods to mitigate these effects and conserve the sites. There are ten heritage sites included in the project. 1t .org During the year, Manulife made a pledge to 1t.org, which is the World Economic Forum’s Trillion Trees platform, that serves the global movement to conserve, restore and grow a trillion trees by 2030, in support of the UN Decade on Ecosystem Restoration. As part of the pledge, our efforts will strive to accelerate the pace of innovation around amplifying the carbon removal benefits of forests and will take shape in the form of a partnership to share knowledge, tools, and experience, and support of local communities, nature, and biodiversity. We have also committed to scaling Manulife Investment Management’s carbon- focused forestry investments and sequestration of CO 2 from the atmosphere through the forests we manage over a period of five years. Photo source: www.manulife.com/en/news/manulife-partners-with-national-geographic-society-to-safeguard-world-heritage-sites- from-climate-change-impacts.html 48