2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Community Investment Summary of Our Approach • Our Community Investment initiatives and partnerships aim to foster healthier, more equitable communities across the three interconnected strategic focus areas of our Impact Agenda. • We focus on programmatic funding, research funding, and providing resiliency and recovery services in the face of natural disasters. • Our strategy prioritizes funding organizations that share our values and utilize data to measure and report on their progress and impact. • Direct funding, employee giving, and volunteering is part of our strategy, which leverages skills-based activities and matching programs. Learn more: Community Investment In 2022, we launched our Impact Agenda, which articulates our commitment to building a better business to better the world Accordingly, our approach to Community Investment was updated to align to the Impact Agenda and its respective pillars—empowering sustained health and well-being, driving inclusive economic opportunity, and accelerating a sustainable future. During the year, we informed our stakeholders, people, and partners, both internally and externally, about our new approach and continue to work to align our portfolio of Community Investment organizations to our new areas of focus. Our strategy prioritizes investments to organizations that: • Share a commitment to diversity, equity, and inclusion, particularly through representative leadership and targeted programming to historically underserved communities. • Drive community-centered solutions, working collaboratively across sectors, aimed at innovative and scalable initiatives. • Demonstrate a holistic approach to the many aspects of well-being, including mental health, to improve and sustain positive outcomes over the long-term. • Utilize data to measure impact with key performance indicators and a commitment to reporting on progress. In 2022, Manulife’s total Community Investment contribution was $25.1 million, with employees donating over $4.8 million additionally. Through Manulife’s support of various community organizations and their respective programs, we helped to enable more than $15 million of stakeholder giving across the globe. Manulife is a member of the Business for Societal Impact (B4SI) network . B4SI is the global standard in measuring and managing corporate social impact. We align our Community Investment disclosures to its framework ensuring that we measure and report on the impact of our contributions with global best practices. Our Partnerships The following partnerships spotlight just a few of the many organizations we supported and collaborated with globally during the year. Empower Sustained Health and Well-being In alignment with our new approach, we aim to empower sustained health and well-being by increasing accessibility to easier and healthier behaviour choices through our Community Investments. This is a natural extension of our life insurance business as we hope to improve how well and long people live. World Central Kitchen During the year, we formalized our disaster response strategy through a multi-year partnership with World Central Kitchen (WCK), a non-profit dedicated to providing meals to people impacted by humanitarian, climate, and community crises worldwide. WCK’s unique model for disaster response not only helps communities around the world immediately recover from disasters by serving freshly made, nourishing meals, but they also help invest in local economies through community- centered solutions that are critical to sustained health and well-being. In 2022, WCK’s Relief Team mobilized with urgency to serve more than 185 million meals in Ukraine and another 10 million meals in response to emergencies in more than 30 other countries. Canadian Roots Exchange Manulife has partnered with Canadian Roots Exchange , a Canadian Indigenous youth-led organization that collaborates with communities to provide programs, grants, and opportunities to strengthen and amplify the voices of Indigenous youth. Through this partnership, we support the CREation Community Grants Program, a multi-level funding program providing grants to strengths-based, community-focused, and youth-led projects. CREation aims to empower and support Indigenous youth, increasing available resources for projects and groups that seek to create impactful community change and boost the wellness, resiliency, and engagement of Indigenous youth. During the year, we empowered 32 youth participants to lead projects in their communities and participate in four capacity building workshops, which focused on a variety of topics to foster project development and management. Cash Contributions $22.1 million Management Costs $2.4 million Value of During Work Hours Volunteering $0.5 million Total Community Investment $25.1 million 47