2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Social Performance Highlights $2.3 billion in social investments at Manulife company-wide 37% of Manulife’s AVP-level roles are held by women 32% of Manulife’s VP-level roles and above are held by women $25.1 million Manulife’s total community investment contribution 22,099 hours volunteered by Manulife employees + 20 Manulife’s NPS score and we led, or were on par with, industry peers in 11 of the 16 business lines where we benchmark $40.2 million invested in employee training and development , averaging $1,059 per employee 25.7 hours spent in training per employee Employee engagement score 4.41 out of 5 Top quartile employee engagement ranking amongst financial services peers 46