2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms In addition to the community investments highlighted in alignment to our second Impact Agenda pillar here, we supported the following projects during the year: New Beginnings Support Program Manulife continues to partner with New Beginnings Support Program in Toronto, an organization that helps restructure the lives of low-income and underserved women by helping them transition out of poverty, develop employment skills, and work towards obtaining a certificate from Humber College in Business Office Technology. In 2022, Manulife’s support helped 30 women begin this program and Manulife employees led three financial empowerment sessions for program participants. Windmill Microlending The Manulife Loan Fund for Finance provides loan capital directly into the hands of newcomers eager to restart their careers in a finance-related field across Canada, with a specific focus in Ontario, British Columbia, Québec, and Nova Scotia. With an average loan amount of $11,000, Manulife provided 16 individuals with funds to support direct education costs, including books, tuition, and professional development, as well as the costs of living, allowing clients to focus on studies and accreditation. On average, Windmill Microlending clients see a 3.5x increase in income and a drop in unemployment from 41% to 8%. Our partnership is helping convert the potential of newcomers into prosperity and creating a stronger economy and diversified labour force. LEAP | Pecaut Centre for Social Impact – The Equity Opportunity The Equity Opportunity seeks to build an equitable and resilient future for women in Canada, particularly those from equity-deserving groups. With LEAP, we are scaling innovative, high-impact solutions that address the long-standing barriers preventing women from achieving full economic well-being and that expand economic opportunities. Together, we are providing the following cohort of social ventures with strategic and operational support and leadership coaching, to expand their services and help more women attain financial resilience: The Forum, Keepers of the Circle, NPower Canada, Newcomer Women’s Services Toronto, Up With Women, and WoodGreen Community Services. This work comes on the heels of LEAP’s report “Advancing Women’s Economic Well-Being” published in August 2022. Manulife DO IT In Indonesia, Manulife continued its commitment to building financial awareness of Indonesians through an educational program that combines the entertainment approach (edutainment). The program, titled Do It, was streamed virtually on YouTube and IG Live and produced a total of 12 episodes in 2022. Manulife Bank In 2022, Manulife Bank introduced auto-deposit, enabling customers to send and receive Interac ® 14 eTransfer transactions without using a security question. This makes it easier for customers to send and receive money. As part of our disaster response, Manulife Bank offered a financial relief program for victims of Hurricane Fiona in Atlantic Canada. This allowed impacted customers to defer loan payments and access locked-in money. EVERFI – Making Sustainable and Impactful Financial Choices Manulife Investment Management launched a new strategic partnership with EVERFI, a leading education technology innovator that designs scalable solutions to empower organizations to instill knowledge on critical topics. Through this strategic partnership, Manulife Investment Management will become the global founding partner of a first-of-its-kind sustainable investing education initiative, marking a pivotal step for Manulife’s Impact Agenda in support of our efforts to drive inclusive economic opportunity and accelerate a sustainable future. We intend to make the program available to high school students and adults in North America, Europe, and Asia during 2023, through schools and a publicly accessible microsite. The self-guided, interactive lessons help individuals gain a better understanding of what investing is in general with a focus on responsible decision-making that aligns to personal values. We hope to reach more than 1 million learners within two years. Manulife Business Processing Services (MBPS) Actuarial Academy The Actuarial career path, consistently ranked as a top option for university graduates, is not a well known profession within student circles and involves 7–10 years of post-graduate learning to become a fully qualified actuary. Within our emerging markets businesses, where insurance penetration tends to be lower, these can collectively become barriers to entry, making the career path less accessible to students. The MBPS Actuarial Academy was established in 2016 as a key initiative to support and accelerate the development of local actuarial talent in the Philippines. It aims to spread awareness of the actuarial career path, create tools and guided learning opportunities to empower students on the first step of their actuarial journey, offer financial support through exam sponsorship, and provide employment opportunities to graduates. In addition to prepared materials, guided videos, and graded practice problem sets, the Academy offers live virtual learning sessions taught on weekends by volunteers from within the MBPS Actuarial department, many of whom are former Academy graduates themselves. 52