2022 ESG Report Introduction About this Report About Manulife CEO’s Message Global Trends Influencing our Strategy Our Impact Agenda ESG Material Topics Supporting the SDGs ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms About Manulife Manulife is a leading international financial services provider, helping people make their decisions easier and lives better . With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our Global Wealth and Asset Management segment, we serve individuals, institutions, and retirement plan members worldwide. Through our behavioural insurance offerings — Manulife Vitality , ManulifeMOVE, and John Hancock Vitality — we support our customers in living healthier, more active lives by rewarding them for making healthy lifestyle choices. We have a storied history dating back more than 160 years. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. Throughout our history, we have offered products and services that seek to improve health outcomes and provide financial security for our customers and partners. We have been driven to create positive change and stand alongside our communities during good times and bad. We remain committed to being a catalyst for change, pursuing our mission, and taking action to make a positive environmental and social impact. As the needs of our customers, communities, and environment have evolved, so have we. Our mission and values will drive us to continue improving outcomes and making our world a healthier, more equitable place. We are also proud of the accomplishments and recognitions received in 2022 by Manulife globally. For more information, visit Manulife.com . Our values Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand. Own it We feel empowered to make decisions and take action to deliver our mission. Think big Anything is possible. We can always find a better way. Share your humanity We build a supportive, diverse and thriving workplace. Get it done together We’re surrounded by an amazing team. Do it better by working together. Obsess about customers We predict their needs and do everything in our power to satisfy them. Do the right thing We act with integrity and do what we say. 4