2022 ESG Report Introduction About this Report About Manulife CEO’s Message Global Trends Influencing our Strategy Our Impact Agenda ESG Material Topics Supporting the SDGs ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms A Message from Roy Gori Decisions made easier . Lives made better . At Manulife, this is our reason for being. It is core to who we are and the journey we are on. As a global life insurer and asset manager, we understand the intrinsic connections between our environment, human health, and the collective well-being of our customers and communities. To do our part, we’ve continued to strengthen our ESG efforts through our Impact Agenda, where we have focused global action around the areas where we have the greatest ability to affect change. On behalf of our more than 40,000 colleagues around the world, I’m proud to share our progress with you. Our Impact Agenda ensures we are staying true to our mission aligned to three interconnected pillars of focus: empowering health and well-being to support the journey towards a better life, driving inclusive economic opportunities to create a more even playing field for all, and accelerating a sustainable future to preserve the planet we all share. This work benefits our business, our planet, and the people who call it home, and I would like to highlight a few actions we’ve taken to help bring our Agenda to life this year. Over the past year, we have been steadfast in our commitment to making accelerated progress on our Climate Action Plan. We established science-based targets for our General Account portfolio, with the aim to achieve net zero by 2050. Manulife Investment Management expanded its sustainable investing offerings with the launch of the Global Climate Action strategy in Europe and Asia, and the launch of the Manulife Forest Climate strategy in the U.S. We increased our General Account holdings in renewable energy by $2.3 billion year-over-year. Additionally, we reduced our paper consumption by 34.6%, driven by our digitization efforts. In 2022, Manulife contributed $25.1 million in total community investments globally. We committed $1 million to the World Central Kitchen (WCK) to support global disaster response, emergency preparedness, and resiliency. WCK’s unique model for disaster response not only helps communities around the world immediately recover from disasters, but it also helps establish resilient food systems with community-centred solutions that are critical to sustained health and well-being. We also built upon an existing strategic partnership with EVERFI, an education technology innovator that designs scalable digital learning solutions to empower students and organizations to instill knowledge on critical topics. Alongside EVERFI, in 2023, we will launch customized learning modules that students and adults can use to learn more about sustainable investing. In support of our efforts to drive inclusive economic opportunity and accelerate a sustainable future, our new partnership with the National Geographic Society will contribute to safeguard 10 World Heritage Sites from the impacts of climate change. It is also contributing to protect the financial well-being of the communities that depend on these sites for their livelihood, as many serve as a major source of economic resiliency for surrounding communities. We also continue to make progress on our ambition to promote Diversity, Equity, and Inclusion through expanded hiring commitments and education and community support for organizations helping Black, Indigenous, and People of Colour. We provide mandatory unconscious bias training for all our colleagues. In Canada, we launched the first Legacy Space at our Canadian segment headquarters in Waterloo and our global headquarters in Toronto through the Downie Wenjack’s Legacy Space Program as part of our Indigenous Reconciliation journey. In Hong Kong, we now provide life insurance to HIV+ individuals and have made life insurance policies accessible to same sex-partners as part of our mission to build an inclusive and equitable society. Finally, in the U.S., we launched a micro-aggression training pilot for our leaders, which we will be rolling out in 2023 in Canada. As I look ahead to 2023, we are prioritizing our contributions to a more nature-positive world through the development and scaling of nature-based solutions to climate change resiliency for our clients and in our community. We believe protecting our planet’s health is a shared responsibility and that nature and biodiversity loss is an economic issue that requires urgent action. We are investing in nature and making tangible commitments to hold ourselves accountable in driving meaningful change. For example, in 2022, we certified 100% of our U.S. Manulife Investment Management–managed farmland to Leading Harvest’s third-party sustainability standard, a year ahead of our target. I’m proud of the progress and impact Manulife made in 2022, and, together with our global team, I look forward to accelerating our journey and leading our company to do even more in 2023 as we deliver on our mission – Decisions made easier . Lives made better . Roy Gori President and Chief Executive Officer 5