2022 ESG Report Introduction About this Report About Manulife CEO’s Message Global Trends Influencing our Strategy Our Impact Agenda ESG Material Topics Supporting the SDGs ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms Global Trends Influencing our Strategy Climate Change Climate change, and the negative impact it can have on the health of people, the planet, and our economy, has been at the forefront of sustainability conversations year after year. Corporations have a significant role to play in transition efforts by managing and mitigating risks and identifying opportunities. Manulife’s Climate Action Plan outlines and underscores our belief in making bold commitments to take action against climate change. We are in a position to make a positive impact through the investments we make, assets we manage, and our day-to-day operations. Nature Loss Nature and biodiversity are degrading faster than any other time in history 6 , driving environmental, economic, and human health challenges. Many believe there is a lack of urgency and awareness related to the role corporations can play in helping to halt and reverse nature loss. At Manulife, we believe protecting our planet’s health is a shared responsibility and that nature loss is an economic crisis. We are contributing to a more nature-positive world by investing in nature and are making tangible commitments to hold ourselves accountable in driving meaningful change. Rising Inequity From extreme weather conditions and human rights issues to political instability and economic uncertainty, various events throughout the year exacerbated rising social and financial inequities experienced by many around the globe. Through the launch of our Impact Agenda, Manulife aims to focus its ESG efforts on programs, partnerships, people, and products/services that will help address health, financial, and environmental inequity. Our commitments against each pillar of our Impact Agenda aim to create healthier, more equitable, and financially prosperous communities and will determine how we do business going forward. Digitization The impacts of the pandemic have presented a need for organizations to adopt new, innovative technologies and prioritize digital transformations to adjust employees' ways of working and remain competitive for high-quality talent and customer attraction and retention. Manulife continues to make significant progress on our digital journey, investing over $1 billion since 2018 to boost our digital capabilities. We are guided by a focused, strategic framework that aims to deliver best-in-class customer experiences and create significant value for our shareholders. Talent Trends Labour markets fluctuated significantly during the year, with talent acquisition and retention being impacted by both return-to-office (RTO) trends and economic headwinds. Employees continued to reassess their current work environment as many adjusted to new ways of working, seeking more balanced, meaningful employment opportunities. Manulife introduced new, customized employee benefits as part of our RTO plans to support our people in navigating a new hybrid-working environment. We hired over 8,000 people globally during 2022 and continue to remain focused on investing in diverse high-quality talent as we see significant growth opportunities in many of the regions in which we operate. 6 Based on the "The Global Assessment Report on Biodiversity and Ecosystem Services" released by the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services (IBPES) in 2019. 6