2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms The Zubin Foundation Located in Hong Kong, this partnership with the Zubin Foundation seeks to improve the lives of Hong Kong’s ethnic minorities by reducing suffering and providing opportunities. Manulife sponsored the production of two new items to be included in their Zubin Cracker fundraising initiative. These two items were adapted from the winning designs of the submissions received for the “Inclusive Design Contest,” which were submitted by diverse youth, and are plastic-free novelty gift items made by women from economically disadvantaged communities in India. KitaOneUs.Asia Manulife Indonesia and KitaOneUs.Asia partnered to provide an enriching experience to 70 children with hearing impairment and autism. Together, they released sea turtle hatchlings in Bali to support the sustainability of sea turtles’ habitat and ecosystem in Indonesian seas as well as engaging the various local diverse communities in Indonesia. The Women’s Foundation’s #TeenForGood Manulife is the sole sponsor for The Women’s Foundation’s #TeenForGood initiative, which has been running since June 2022. Through this initiative, a cohort of 25 underprivileged secondary students are paired with TWF TEEN alumni to help facilitate their school learning, which was adversely impacted by the pandemic, with one-on-one online tutorial support. Trust for Public Land Trust for Public Land (TPL) is a national non-profit that works to connect everyone to the benefits and joys of the outdoors. Through our partnership with TPL, they will address community health, equity, and climate resilience by advancing five park projects as part of their Boston Parks for People initiative. These project sites will serve 30,000 local residents living within a 10-minute walk of these parks. Around 90% of the local residents identify as people of colour and 36% reside in low-income households, making these sites all the more important to community health and well-being. During the year, we kicked off the planning process for an outdoor space at in Archdale Village, in partnership with the Boston Housing Authority. SENsational Foundation SENsational Foundation aims to increase the hiring of people with disabilities in Hong Kong through awareness raising amongst corporates. Manulife sponsored its annual fundraiser, Walk for Inclusion, a program that supports people with disabilities and their families as well as provides support and assistance to other organizations and the disability community in the aftermath of the COVID-19 pandemic. Indonesia Open University In recognition of the limited access to higher education people with disabilities have due to financial, cultural, and social constraints, Manulife Indonesia partnered with Indonesia Open University, a state-owned university that provides distance learning for higher education in Indonesia. The US$15,000 donation will fund as many as 20 deaf and hard of hearing students with four-year degree scholarships. These students will also be offered internship as well as potential job opportunities within the company post-graduation. Diversity Champion Internship Program The Diversity Champion Internship Program is a unique cross-industry placement opportunity for university students from diverse backgrounds whether that be individuals with a disability, from an ethnic minority, or who are at a social or economic disadvantage. Jointly hosted by Herbert Smith Freehills, Hyatt Hotels International, and Manulife, this program was piloted in 2021 and it is the first cross-industry diversity internship program in Hong Kong. Supporting local NGOs Manulife Singapore partnered with the Singapore Council of Women’s Shelter in supplying Antigen Rapid Test (ART) self-test kits during COVID-19 outbreaks in 2022. This shelter provides a safe temporary refuge for women and their children who are victims of family violence. We also had the opportunity to support Rainbow Community Kampuchea (RoCK), a Cambodian LGBTQ+-led non- governmental organization. The partial financial support contributed to their project, which creates awareness-raising tools and promotes the message of respect, diversity, equity, and inclusion practices in the family, workplace, and community. Pay Equity We are committed to gender and racial pay equity and have set annual goals to maintain average compensation for women and for racial minorities at 99% and 101% of compensation for males and non-minorities respectively. We take steps to identify and mitigate the risk of unconscious bias in our pay practices and decisions. We monitor developments in this area and routinely review our compensation programs to maintain compliance with legal and regulatory requirements. We also regularly perform comparative pay analyses to ensure that pay for employees with comparable job grades, geographies, job families, performance levels, and experience is consistent. The results of our recent analysis showed that on average, at the end of 2022, the pay received by women globally was greater than 99% of that received by men, after accounting for factors such as role, performance, tenure, and geography. Pay for performance 2022 2021 2020 Pay received by women as a percentage of men (Global Workforce) 99% 99% 99% Vice President and Senior Officer 96% 95% – Assistant Vice President 99% 99% – Management and Professional 99% 99% – Individual Contributors 100% 100% – Pay received by racially and ethnically diverse employees (North America) 100% 100% – Vice President and Senior Officer 96% 95% – Assistant Vice President 99% 99% – Management and Professional 99% 99% – Individual Contributors 100% 100% – 57