2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Supplier Diversity Summary of Our Approach • Ethical business practices and good governance are integral to our legacy and long-term success. • We support businesses owned by unrepresented communities and minorities as part of an effort to reflect the diversity of the communities in which we operate. Learn more: Supplier Diversity Manulife continues to support businesses owned by women, racially and ethnically diverse communities, persons who identify as LGBTQ+, veterans, persons with disabilities, and Indigenous Peoples as part of our efforts to reflect the diversity of the communities in which we operate. The vendors who provide Manulife with services or products are provided with and are expected to adhere to the requirements of our Vendor Code of Conduct: • Uphold all applicable laws and regulations at all times, including anti-money laundering, anti-trust, and anti-corruption laws. • Comply with all privacy and non-disclosure agreements and ensure that all information and data provided by Manulife to a vendor remain confidential and secure. • Respect the dignity and human rights of all workers and make a commitment to fair employment and labour practices, including providing protection against workplace harassment, abuse, discrimination, and violence. • Comply with all applicable anti-slavery and human trafficking laws, statutes, regulations, and codes, and apply due diligence in their supply chain to ensure no slavery or human trafficking is involved. • Provide healthy and safe workplaces for their employees and have practices in place to minimize or eliminate any hazards. • Proactively minimize or mitigate the environmental impacts associated with their business activities through documented policies and procedures. In 2022, we made the following enhancement to our approach: • Formed a Supplier Diversity council made up of procurement team members. • Added a directive to include at least one diverse supplier in every request for proposal (RFP) where possible. • Held our first John Hancock Supplier Diversity Fair to provide an opportunity for diverse business and Manulife procurement professionals to network and connect with one another. • Helped source suppliers to reduce our paper consumption in support of the organization’s digitization efforts. • Added two new corporate memberships to an existing nine corporate memberships: Women Business Enterprise Canada and Canada’s 2SLGBTQ+ Chamber of Commerce. Achievements and Industry Involvement • During the year we were named Pacesetter ’s Supplier Diversity Company of the Year runner-up. • Manulife’s Supplier Diversity Director mentored three diverse businesses and judged two contests. Our spend with diverse suppliers increased by approximately 30% between 2021 and 2022. Photo captured by our colleague: Nirmal Krishnasamy, Canada 58