2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms 2022 Recognition and Awards • Canada’s Top Diversity Employer • HR Asia’s Best Place to Work Asia Awards in five markets • PR Week Asia’s Best in Diversity, Equity and Inclusion • HKIHRM Excellence in Diversity and Inclusion • Best ERG Award for PROUD in the Philippines by the Philippine Financial & Inter-Industry Pride (PFIP) • Manulife Canada’s President and CEO was selected to join the Government of Canada’s Business Disability Inclusion Council led by the honourable Carla Qualtrough, Minister of Employment, Workforce Development and Disability Inclusion Our Business In support of the communities in which we live and work, we aim to increase inclusivity through our products and service offerings. Accordingly, in 2022, we engaged in the following business activities: • Hosted the first ever Supplier Diversity Fair where 100+ vendors learned about opportunities to do business with John Hancock. Through our diverse supplier program, we provide opportunities to businesses owned by minorities, women, LGBTQ+, persons with disabilities, veterans, and service-disabled veterans. • Conducted an audit on marketing campaigns, customer experience, guidelines, and assets as part of a global pilot to integrate into the development of marketing campaigns. Our Global creative agency completed training on DEI considerations and processes within the scope of this work. • Conducted regular reviews of self-identification (Self ID) data including gender, race/ethnicity, LGBTQ+, military, and disability metrics to measure our process and progress in increasing representation of these diversity dimensions. • Amplified the importance of Self ID to the development of our employees and the operation of our business. We also enabled the sexual orientation field in our Self ID program for our markets in Asia, which is a big step to ensure everyone is welcome and can be their authentic selves at work. • Introduced Arria NLG Studio , the AI natural language generation tool, into our Manulife Investment Management digital ecosystem. Arria allows us to serve descriptive language beneath pictorials and graphs on our websites where additional commentary is necessary to fulfill and exceed accessibility requirements. This enables increased accessibility on our websites and marketing materials to users of all abilities across this new digital environment in which we live and do business. Our Community Supporting Marginalized Communities For the first time since 2019, Manulife celebrated our LGBTQ+ community in person during Pride Month. We participated in the Toronto and Halifax Pride Parades. As an ally and advocate, across Manulife and John Hancock we represent #DayOfPink by sharing our humanity and standing in solidarity with the LGBTQ+ community in the continued fight for equality and acceptance. Manulife was a Pink Screen Sponsor within Pink Dot HK, granting free tickets to a special screening of a classic 1997 film by renowned Hong Kong director, Wong Kar-Wai. The film ‘Happy Together ’ tells the story of a gay couple from Hong Kong living in Argentina. Pink Dot HK has been the largest LGBTQ+ annual event in Hong Kong since 2014. It’s a free- for-all fun carnival and concert for LGBTQ+ and their allies, families, friends, and employees in support of diversity and equality. We are a member of the Canadian Council for Aboriginal Business (CCAB), which builds bridges between Aboriginal and non-Aboriginal peoples, businesses, and communities through diverse programming, providing tools, training, network building, major business awards, and national events. We also support Indigenous students through the Manulife Bursary for Indigenous Students at both Wilfrid Laurier University and Seneca College, and through Manulife internships for Indigenous students at Seneca College. During the year we entered into partnerships, with Canadian Association of Black Insurance Professionals, and Black Professionals in Tech Network (BPTN). Together, they help over 50,000 Black professionals connect with one another, share resources, and grow their career. Jockey Club Sarah Roe School Our ERG, Ability Hong Kong, partnered with the ESF Jockey Club Sarah Roe School, a special needs school in Hong Kong, to offer an in office vocational learning experience where students from the school spend a day a week at Manulife Hong Kong in practical and vocational style activities to help provide more independence through living skills, and community learning. Be Mass Competitive Program Championed by the Chief Executive Officer of John Hancock, we started a new partnership with Be Mass Competitive Program, through which candidates receive specialized training and career-placement services leading to employment opportunities. During the year, John Hancock hosted five interns for 10-week internships, and extended full-time job offers to four candidates after the term of their internships. Malaysia Food & Charity Bazaar Manulife Malaysia’s ERG organized a ‘Food & Charity Bazaar ’ to benefit MIASA, a mental illness NGO that provides counseling, assessments, support groups, and various programs to educate and empower patients to step bravely in their mental health recovery journey. They raised a total of RM5,372 and gave an in-kind donation of a large freezer and a large kitchen cabinet to help in preserving and storing food items for their beneficiaries. 56