2023 Impact Agenda

business Better to better the world May 2023 INTERNAL

At Manulife, this is our reason for • Empowering sustained health The Impact Agenda outlines our Decisions being. It is core to who we are and and well-being to support key social and environmental the journey we’re on. the journey towards a better commitments, in areas where we madeeasier. life. have the greatest ability to affect As a health and wealth company, change. It serves as a lens we use Lives made staying true to our Mission through • Driving inclusive economic to guide our efforts and our our Impact Agenda is how we opportunities to create a decisions about the future of our create long-term value for our more even playing field for all. business and is rooted in the belief Better. business, our communities, and that our collective actions drive the planet. It’s how we all win. • Accelerating a sustainable meaningful change. future to preserve the planet We’ve committed ourselves and our we all share. We’re building a better resources to continue making lives business to better the world. better through three interconnected areas of focus, each with goals, commitments, and actions: INTERNAL

How we’ll make progress INTERNAL

Empower Sustained Health & Well-being As a health and wealth company, empowering physical and financial well-being creates business value while achieving strong societal benefits. That’s why we’re making it easy for anyone to choose healthier behaviours and smarter financial solutions. We will continue to innovate and scale our behavioural insurance, elevate the mental health and well-being of our people, and drive financial security to help lay the essential foundation of a good life for all. Commitments: 01 03 Innovate and scale our Continue to elevate the well- behavioural insurance being of our people through platforms globally initiatives like our family- friendly and mental health 02 benefits programs Do our part towards the global 04 Vitality goal of getting 100 million people 20% more active Expand Healthy Building by 2025 Certifications for key Manulife Investment Management managed real estate properties INTERNAL

Drive Inclusive Economic Opportunity In business and in life, we are stronger when we have a diversity of perspectives. To help open up opportunities for all, we’re accelerating the upward mobility of underrepresented groups and making financial solutions more accessible. By increasing representation of women and communities of colour, we can help even the playing field and give everyone a fair shot at success. Commitments: 01 04 Increase focus on financial Increase racially and ethnically inclusion and accessibility of diverse representation at the products and services Director+ level in North America by 30% by 2025 and ensure at least 30% racially and ethnically diverse 02 representation in annual graduate hiring processes Increase spend with diverse suppliers to at least 4% by 2025 05 Reach more than 1 million learners 03 through our financial capability programs by 2025 Increase representation of women at the AVP level to 40% and at the VP+ level to 34% in 2023 INTERNAL

Accelerate a Sustainable Future As a health and wealth company, it’s natural that we are working to protect and restore our environment. We understand people can’t be healthy if they live on an unhealthy planet. Climate change is impacting our ability to breathe clean air, access safe drinking water, and safeguard against natural disasters. That’s why we’re doing our part to support the transition to a net zero economy, reducing our emissions, and providing nature-based solutions to help preserve the planet we all share. Commitments: 01 04 Net zero General Account Reduce paper volume by 35% financed emissions by 2050, by 2025 and ensure remaining supported by science-based paper is from sustainable short-term targets sources 02 05 Reduce absolute scope 1 and 2 Scale carbon-focused forestry emissions by 40% by 2035 and CO2 sequestration investments through nature- based climate solutions over a 03 period of 5 years Certify 100% of eligible Manulife Investment Management managed farmland as sustainable, wherever possible INTERNAL

“For all our stakeholders, we seek to empower sustained health and well-being to support the journey toward a better life, drive inclusive economic opportunities that create a more even playing field, and accelerate a sustainable future which preserves the planet we all share. ” - Roy Gori, President & CEO, Manulife INTERNAL

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