DIRECTOR DEVELOPMENT Directors receive ongoing education to keep them up to date in their knowledge and understanding of our businesses and market and regulatory environment so they can carry out their responsibilities effectively. Orientation We are able to attract qualified and experienced directors from various backgrounds with a diverse range of skills. New directors participate in a comprehensive orientation program to increase their knowledge of Manulife and matters that are important to our operations. The program is tailored to each director’s knowledge, skills and experience. It was enhanced in 2021 and again in 2022 to take advantage of the virtual environment to create a more flexible program tailored to individual director needs. Directors receive information about Manulife, the board and board committees and their duties as a director. The Chair of the Board and committee chairs meet with new directors to discuss the role of the board and committees and to give them an opportunity to have a candid discussion and ask questions. We also arrange sessions with senior management on a wide variety of relevant subjects to help new directors gain a deeper understanding of our strategic priorities, businesses and challenges. All directors have a standing invitation to attend committee meetings whether or not they are a member, and new directors are encouraged to do so as part of their orientation. Continuing education In 2022 the corporate governance and We run a continuing education program for all nominating committee led an in-depth directors and the corporate governance and review of our director education program in nominating committee coordinates the light of evolving trends, and introduced an program agenda. additional requirement that directors take The program includes regular presentations specialized education programs in key by senior executives about emerging issues areas of focus based on committee and topics relevant to our business and membership. Starting in 2023, members of operations and the regulatory environment, as the corporate governance and nominating well as information packages developed to committee must take at least one enhance the director’s understanding of the externally facilitated ESG-related education subject matter. External experts are also session, and members of the risk invited from time to time to speak on various committee must take at least one topics. externally facilitated cybersecurity-related education session every two years. The In typical years we also organize site visits sessions may be external courses or and virtual events where directors can engage externally facilitated sessions tailored to with employees across the enterprise to gain cover issues relevant to Manulife and open additional insights into various aspects of our to all board members. business and our global operations. In 2022, members of the board engaged with Manulife employees at several events, both in person and virtually. Committee chairs may also coordinate education sessions on specific topics for their committee members. 132 Manulife Financial Corporation