2022 ESG Report Introduction ESG at Manulife Environmental Social Governance Corporate Governance Human Rights Risk Management Ethics and Compliance Tax Strategy Data Security and Privacy Executive Compensation Practices Responsible Product Governance Public Policy Performance Data Abbreviations and Acronyms Real Estate Our real estate portfolio presents an opportunity for us to create safe places in which people can live, socialize, and thrive. As awareness on social issues increases, it is up to owners to play their part in understanding areas how they can contribute to and build an inclusive society. We recognize the challenges our stakeholders are facing and to the extent which the built environment supports social well-being. In 2022, we undertook a structured process to evaluate and embed social impact considerations into our proprietary Sustainable Building Standards framework. This resulted in the incorporation of initiatives focused on diversity, equity, and inclusion, sustainable procurement, economic development, health and wellness, and community engagement. Our focus on improving social outcomes for our stakeholders supports long-term sustainable business success and provides a framework for our teams to measure social impact across our assets. This process will continue to be refined over time as our expertise grows and we create new ways to integrate social impact into our business practices. Infrastructure and Private Equity and Credit We assess for human rights-related risks and issues within our due diligence process as part our regular ESG integration approach. We monitor for human rights-related issues within the post investment stage, throughout our holding period. Public Markets Within Manulife Investment Management Public Markets, we embed human rights considerations into our investment decision-making, engage with issuers to drive better human rights-related outcomes and reduce risk, and collaborate with others to ensure human rights is built into sustainable capital markets. Our overall approach to human rights is reflected in several of our overall policies: • Manulife Investment Management Sustainable Investing and Sustainable Risk Statement • Manulife Investment Management Responsible Contracting Statement • Global Cluster Munitions Policy 66 There are several ways in which we assess human rights risks within our investment activities: • The Investment Risk and Quantitative Analytics team produces a daily risk report that captures human rights-related controversies. All investment teams have access to a refreshed daily report containing new and ongoing severe human rights-related controversaries regarding securities in all asset classes. • The Sustainable Investment team performs regular (typically quarterly) portfolio reviews of every portfolio within our Public Markets group. Through this review, portfolio managers and investment teams are informed on developments within the space, such as new regulations or guidelines, and are apprised of any new or ongoing human rights-related issues faced by issuers or by specific sectors or geographies. • 90% + of investor teams have completed Manulife Investment Management’s internal ESG integration research process where they consider material ESG risks as part of the investment decision-making process. They may utilize various sources of data to research and assess human rights risk as material for securities they hold or are considering 67 . After a human rights issue has been assessed, we manage any risks identified through further research to determine the full scope of the risk followed by internal discussions to recommend a course of action, which is determined based on the level and type of risk and the investment objective. Stewardship and Engagement Engaging with issuers and voting on shareholder resolutions is an important way for us to help drive better human rights outcomes, better disclosure on human rights, and reduction of human rights risk. We offer thematic sustainable products, which seek to exclude issuers that violate UNGC principles on labour rights. We are also able to monitor for Principal Adverse Impacts, which include violations of the UNGC Principles and the The Organization for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises. The Sustainable Investment team undertakes various ad hoc training, education, awareness raising, thought leadership, and speaking opportunities on human rights. This includes two regularly occurring channels: Bi-weekly Global Engagement Research Initiative (GERI) and a Monthly Fixed Income ESG Task Force. For additional information, please refer to our Global Human Rights Statement . 66 Also applicable to our Gener al Account. 67 Integr ation is based on Manulife Investment Management’s Proprietary Integration Progression Levels (IPL), which measures investment teams progress in ESG integration. We look to incorporate material ESG considerations throughout the stages of our investment and asset ownership lifecycles, taking into account the characteristics of the asset class and investment process in question, as well as industry and geography, among other factors. Each investment team operates in different markets and with different nuances to its approach to investing. Accordingly, each team integrates ESG factors into its investment process in a manner that best aligns with its investment approach. 70