2022 ESG Report Introduction ESG at Manulife Environmental Social Governance Corporate Governance Human Rights Risk Management Ethics and Compliance Tax Strategy Data Security and Privacy Executive Compensation Practices Responsible Product Governance Public Policy Performance Data Abbreviations and Acronyms Human Rights Our approach to respecting and promoting human rights is guided by the United Nations Guiding Principles on Business and Human Rights and the International Labour Organization (ILO) core conventions, which states that businesses must “avoid infringing on the human rights of others and should address adverse human rights impacts with which they are involved.” This is embedded in our values, in our decision-making and in our expectations of ourselves and those with whom we work. Throughout our organization, our teams act in accordance with Manulife’s Code of Business Conduct and Ethics, which affirms our commitment to ethical conduct and to operating within the laws and regulations of every jurisdiction in which we operate. General Account Our General Account investment teams are guided by Manulife’s ESG Guidelines on the integration of ESG considerations, which includes human rights, and support the responsible asset ownership practices of wholly owned life insurance companies. The guidelines are not intended to supersede more specific guidelines that may be in use by investment teams or internal and external asset managers of the General Account assets. We work to respect and promote human rights in our investment decisions and stewardship activities as a core part of our approach to ESG issues. Human rights considerations are also an important part of our due diligence and risk assessment process. We strive to mitigate adverse human rights impacts from our investment activities by: (i) filtering investments for countries and parties sanctioned by domestic or international laws as well as for companies directly and primarily operating in certain sectors; (ii) applying any applicable sector guidelines to address particularly sensitive ESG issues and provide specific guidance for investment in sensitive sectors; and (iii) using available tools to enable analysts and portfolio managers to understand and systematically analyze ESG issues, including human rights risk, across asset classes and regions. Timberland and Agriculture Human rights-related issues are thoroughly addressed by all major certification programs we use in our timberland and agriculture businesses. As part of our certification programs, an independent third-party auditor visits properties we manage and confirms that they are being managed in alignment with the principles established by the certification programs, which include protection and promotion of human rights. Since the adoption of our Responsible Contracting Statement, we require our vendors to acknowledge receipt of the Manulife Vendor Code of Conduct and the expectation that the vendor shall materially comply with the Vendor Code of Conduct and notify us of any known breaches if they occur. Additionally, we undergo rigorous checks to ensure all employees and contractors comply with all relevant laws and best practices, depending on the local jurisdiction. Specifically with respect to modern slavery, in accordance with Manulife’s Code of Conduct, we’re committed to doing our part to help eradicate human trafficking, and we strictly prohibit directors, officers, employees, contractors/subcontractors, and/or their employees and agents from engaging in human trafficking-related activities and all forms of modern slavery. 69