2022 ESG Report Introduction ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms Performance Data Governance Indicators 2022 2021 2020 Board membership 1 Total board members (#) 13 15 14 Independent board members (#) 12 14 13 Female board members (#) 7 7 6 Racially/ethnically diverse members (#) 3 3 1 Average tenure of board directors (years) 6.4 7.8 8.4 Economic performance and impact Assets Under Management and Administration (AUMA) (C$ trillions) 2 $1.3 $1.4 $1.3 Dividends paid (C$ billions) 3 $2.8 $2.5 $2.3 Goods and services purchased from suppliers (C$ billions) $2.5 $2.4 $2.6 Total income and capital taxes paid (C$ billions) 4 $1.4 $0.8 $1.6 Taxes paid in Canada (C$ thousands) $890,506 $303,142 $350,022 Federal $553,611 $212,563 $280,174 Provincial and territorial $336,895 $90,579 $66,032 British Columbia $39,529 $11,174 $2,587 Alberta $26,065 $621 $4,438 Sasketchewan $4,940 $1,551 $411 Manitoba $6,409 $1,995 $461 Ontario $222,522 $56,255 $46,557 Québec $12,878 $8,349 $10,324 New Brunswick $5,481 $1,806 $340 Nova Scotia $13,220 $6,889 $4,377 Prince Edward Island $968 $286 $51 Newfoundland and Labrador $4,109 $1,476 $255 Yukon $218 $43 $9 Nunavut $202 $14 $3 Northwest Territories $355 $121 $35 Taxes paid in the U.S. (C$ thousands) $305,362 $261,984 $994,694 Taxes paid in Asia (C$ thousands) $231,567 $228,909 $248,156 Hong Kong $103,906 $46,615 $74,071 Japan $45,568 $63,615 $73,908 Singapore $28,306 – – Mainland China $2 – – 1 Data as of February 28, 2023, February 28, 2022, and February 28, 2021. 2 Assets under management and administration is a Non-GAAP Financial Measure. For more information on Non-GAAP and Other Financial Measures, see “Non-GAAP and Other Financial Measures” in MFC’s 2022, Management’s Discussion and Analysis . 3 Includes common and preferred share dividends and other equity distributions. 4 Variation in taxes year over year is primarily due to changes in profitability on a country-by-country basis. Changes in local tax laws in the countries and regions in which we operate are also a factor. Governance (continued) Indicators 2022 2021 2020 Taxes paid in Asia (C$ thousands) (continued) Vietnam $2,179 – – Rest of Asia $51,605 $118,678 $100,177 Taxes paid in other jurisdictions $8,353 – – Other Taxes (C$ thousands) 5 $1,120,336 $1,144,043 $992,648 Total taxes (C$ billions) $2.6 $1.9 $2.6 Public policy Amount spent on political donations (US$) 0 0 0 5 Other taxes include property taxes, business taxes, payroll taxes, premium taxes, investment income taxes, and commodity taxes. Customers Indicators 2022 2021 2020 Total Manulife customers (millions) 34 33 30 Claims and other benefits paid to customers (C$ billions) $35 $32 $32 Debt financing authorized (C$ billions) $5 $8 $8 Customer experience Global customer Net Promoter Score (NPS) 20 21 12 Complaint resolution Cases investigated by Manulife's Ombuds Office (#) 1 189 289 307 Cases investigated by an independent complaint resolution body or regulator (#) 2 55 78 76 Cases investigated that resulted in a recommendation different from Manulife's position (#) 0 0 0 Data Security and Privacy Number of substantiated privacy complaints from a regulatory body 0 0 0 Number of complaints received from outside parties and substantiated by Manulife 3 0 – – Percentage of eligible employees who completed privacy and information security training 100% 99.4% 99.6% Information security breaches or other cyber security incidents 4 0 – – Data breaches 5 0 – – Customers and employees affected by data breaches 0 – – Number of phishing simulation tests conducted globally with Manulife employees and contractors 357,543 336,129 337,138 1 Canadian segment insurance product and services and Manulife Investment Management Guaranteed products. 2 Represents cases investigated by OmbudService for Life and Health Insurance, Ombudsman for Banking Services and Investments, or Autorité des marchés financiers. 3 In 2022, Manulife did not receive any material privacy complaints and did not experience any material privacy incidents. 4 Manulife did not experience any data incidents that required reporting to global data protection authorities in 2022. 5 A data breach is a security violation or incident that leads to unintended access to sensitive or critical data or its exposure to an unauthorized party. Manulife reports on material data breaches that would require reporting to global data protection authorities. 81