2022 ESG Report Introduction ESG at Manulife Environmental Climate Action Plan Our Operations Our Investments Our Products and Services Climate-related Risks and Opportunities Nature and Biodiversity Social Governance Performance Data Abbreviations and Acronyms Occupied Corporate Real Estate Manulife occupies a significant number of leased premises around the globe. Where we occupy buildings managed by Manulife Investment Management, we leverage the strengths of our property managers. Our Corporate Real Estate team works closely to ensure GHG reduction strategies form part of the capital planning for our corporate sites. Green leases We have begun utilizing green leases at eight offices across the globe including Canada, the U.S., and the Philippines. Aspects we may consider in green and sustainable leases include: • Green building certifications such as LEED, BOMA BEST, and CASBEE • Energy Performance Rating such as Energy Star Certifications • Wellness Certifications such as WELL or Fitwell • Landlord transparency and accessibility of utility data, including historical utility data and current consumption profiles • Sustainability program and details of targets set • Building energy efficiency measures • Health and well-being information such as walkability score, IAQ Programs, Amenities • Waste management • Accessibility and alternative transportation • Emergency preparedness and business continuity In addition, we have reduced our overall office footprint at multiple Canadian locations through lease terminations or via our space reduction strategies. In total, we saw space reduction of 84,038 square feet across our offices in Toronto, Calgary, Winnipeg, Montreal, and Vancouver. Energy efficient products and designs In 2022, we managed multiple renovation projects in Asia and North America, where we were able to fit our spaces with energy efficient design and recycle and reuse existing products. During the renovation projects at our Canadian segment headquarters in Waterloo, Canada, we were able to recycle 90% of the furniture and carpets. In our Hong Kong office, we recycled 200,000 square feet and reused another 2,000 square feet of carpet. In our Cambodia office, we incorporated LED lighting and control replacements into our upgrades. We continue to focus on waste management and reduction across our offices globally and build partnerships with service providers such as food vendors that use recyclable and biodegradable products in our office cafes. For additional details on our real estate, timberland and agriculture asset management activities, please refer to the ESG at Manulife section. Purchased Goods and Services As part of our sustainability efforts, we have integrated paper reduction and digitization as a core requirement in print Request for Proposals (RFP). For instance, in June 2022, we released a print RFP where suppliers responded with digitization adoption programs, which were evaluated with the relevant business units. Procurement works with business units to evaluate and develop implementation plans especially for proposals with low-cost implementation. Inclusion of paper reduction programs as core business requirements in print RFPs involve committing to utilizing paper from sustainable sources. We define sustainable sources of paper as being either certified by one of the two leading certification programs or containing 25% or more recycled content. The certification programs include The Forest Stewardship Council (FSC) and Sustainable Forestry Initiative (SFI). As a signatory to the Sustainable IT Pledge, we are committed to cutting emissions from digital technologies. We integrate sustainability in the procurement process and through lifecycle management. We work proactively with vendors to ensure our hardware is in production service until end-of-life and ensure we properly dispose of all hardware. We also leverage virtual server and storage infrastructure to minimize the overall hardware footprint of our operations. Where Manulife utilizes branded merchandise for global internal or external campaigns, guidelines are provided to support incorporation of sustainability in the procurement process through our Merchandise Tip Sheet. This includes avoiding branding of disposable items, focusing on recyclable content, and reducing excess packaging. In 2022, we made the following enhancements to our approach: • Stakeholder Engagement: We engaged procurement stakeholders in North America and Asia to align on a global paper data collection process and align on the categories and suppliers for data collection. • Supplier Buy-in: We organized one-on-one meetings with print suppliers to educate and gain their buy-in to provide quarterly paper usage reports. • Data Centres: This year, we successfully removed end-of-life hardware within our data centres. In 2023, we will continue to review our Network IT equipment life cycle and plan on reducing further as we move towards upgraded hardware, which will be more efficient. For additional information on responsible supply chain management, please refer to Sup plier Diversi ty . 26