GRI Indicator Indicator Description Location/Explanation Talent attraction and retention 3-3 Management of material topics ESG Report pages 59-62 401-2 Benefits provided to full-time employees ESG Report pages 63 401-1 New employee hires and employee turnover ESG Report pages 59, 84 404-1 Average hours of training per year per employee ESG Report pages 60-61, 84 404-2 Programs for upgrading employee skills and transition ESG Report pages 60-61, 63-64 assistance programs Digital customer experience 3-3 Management of material topics ESG Report pages 65, 74-75 418-1 Substantiated complaints concerning breaches of customer ESG Report pages 74-75 privacy and losses of customer data Manulife, Stylized M Design, and Manulife & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. MP2290237E 05/23 AODA