2022 ESG Report Introduction About this Report About Manulife CEO’s Message Global Trends Influencing our Strategy Our Impact Agenda ESG Material Topics Supporting the SDGs ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms ESG Material Topics In 2022, we assessed our key stakeholders’ 14 expectations regarding Manulife’s ESG strategy and performance. The feedback received confirmed we are on the right track and provided insight into how we can actively address key topics through our business decisions and operations. The results of our engagement and assessment with stakeholders are communicated in the following matrix, which reflect material ESG topics of increasing importance to Manulife and our external stakeholders and where we are focusing our strategy and resources. For additional information, please visit Materiality . 14 Our key stakeholder groups are the following: employees, consumers/ customers, shareholders/investors, industry associations, civil society/NGOs, suppliers/vendors, and communities. Increasing importance to Manulife’s external stakeholders Increasing importance to Manulife Important Important Very important Very important • Supplier diversity • Community partnerships • Responsible procurement • Public policy • Responsible marketing • Governance Foundations * • Climate change • Biodiversity and nature loss • • Diversity, equity, and inclusion • Employee wellness • Human rights • Financial inclusion • • and retention • Digital customer experience *Governance Foundations are those that we identify as fundamental to Manulife’s sustainable, strategic success: • Corporate governance • Business conduct and ethics • Data security and privacy • Risk management Our Governance Foundations define our focus, and our strong track record as a trusted financial services provider positions us for a successful future. 9