2022 ESG Report Introduction ESG at Manulife Environmental Social Governance Performance Data Abbreviations and Acronyms Abbreviations and Acronyms A4S Accounting4Sustainability AA Advanced Analytics AI Artificial Intelligence AIFs Alternative Investment Funds AML Anti-Money Laundering ANT Anti-Terrorist Financing ATM Automated Teller Machines B4SI Business for Societal Impact BEPS Base Erosion and Profit Shifting initiative BRC Board’s Risk Committee CCWG General Account Climate Change Working Group CEO Chief Executive Officer CGNC Corporate Governance and Nominating Committee CIFAR Canadian Institute for Advanced Research CoE Centre of Expertise CSO Chief Sustainability Officer DC Defined Contribution DEI Diversity, Equity, and Inclusion E LT Executive Leadership Team ERC Executive Risk Committee ERGs Employee Resource Groups ERM Enterprise Risk Management ESC Executive Sustainability Council ESCM Ecosystem Services Market Consortium ESG Environmental, Social, and Governance ETFs Exchange-traded Funds FLAG Forest, Land, and Agriculture FSC ® Forest Stewardship Council ® GA Manulife General Account GHG Greenhouse Gas GICS The Global Industry Classification Standard GPs General Partners GRESB Global Real Estate Sustainability Benchmark GRI Global Reporting Initiative HCD Human-Centred Design HVAC Heating, Ventilation, and Air Conditioning ICMA International Capital Markets Association I-CRT Intelligence-led Cyber Resilience Testing IFRS International Financial Reporting Standards IIAG ISSB Investor Advisory Group ILO International Labour Organization IPCC Intergovernmental Panel on Climate Change IRS Internal Responsibility System ISSB International Sustainability Standards Board JHPAC John Hancock Political Action Committee JHSC Joint Health and Safety Committee KPI Key Performance Indicator LDI Liability-driven Investing LiDAR Light detection and Ranging LMS Learning Management System LT E Learning Technology Ecosystem LXP Learning Experience Platform MBPS Manulife Business Processing Services MLK Dr. Martin Luther King Jr. NCS Natural Climate Solutions NIST National Institute of Standard and Technology NGOs Non-governmental Organizations NPS Net Promoter Score OECD The Organization for Economic Co-operation and Development OSFI Office of the Superintendent of Financial Institutions PACs Political Action Committees PCAF Partnership for Carbon Accounting Financials RCP Representative Concentration Pathway RMS Risk Management Solution PRI Principles for Responsible Investing PWDs Persons With Disabilities RFP Requests for Proposals rNPS Relationship Net Promoter Score ROI Return on Investment RTO Return to Office SASB Sustainability Accounting Standards Board SBTi Science Based Targets initiative SDGs United Nations Sustainable Development Goals SFAC Sustainable Finance Action Council SFI ® Sustainable Forestry Initiative ® SIC Sustainable Investing Committees TCFD Task Force on Climate-related Financial Disclosures TNFD Task Force on Nature-related Financial Disclosures UITF Unit Investment Trust Funds UNEP United Nations Environmental Program UNGC United Nations Global Compact WBCSD World Business Council for Sustainable Development WCK World Central Kitchen WEF World Economic Forum WLU Wilfrid Laurier University 89