2022 ESG Report Introduction ESG at Manulife Environmental Social Community Investment Volunteering and Giving Financial Inclusion Diversity, Equity, and Inclusion Talent Management Wellness, Health, and Safety Customer Experience and Well-being Governance Performance Data Abbreviations and Acronyms Occupational Health and Safety Summary of Our Approach • Protecting and supporting the health, safety, and well-being of our employees is one of Manulife’s most important priorities. • We are anchored by our Global Health and Safety program, which is designed to foster a healthy and safe working environment for all. Learn more: Occupational Health and Safety Manulife’s Global Health and Safety program embodies its commitment to providing a safe and healthy workplace in compliance with legislative occupational health and safety requirements. Our global Working Better Program helps guide how we manage work schedules and connect with each other to boost our effectiveness. Senior management has oversight of Manulife’s Global Health and Safety Policy and is responsible for its enforcement and for ensuring that Health and Safety Committees are established as required by law. Our Global Health and Safety Policy recognizes that everyone in the organization has specific responsibilities for occupational health and safety integrated into their job including: • Encouraging all employees to comply with all company operating procedures pertaining to health and safety and empowering them to take ownership of their safety and report any concerns. • Encouraging employees, supervisors, and senior management to raise and resolve health and safety issues as part of their daily business duties. Referring items to senior management if the department manager/supervisor is unable to correct the issue and encourage use of the Joint Health and Safety Committee, Health and Safety teams, and Employee Relations. Our workplace policies and programs prioritize prevention, monitoring of our health and safety procedures, and training. This includes procedures to investigate work-related injuries, illnesses, diseases, and incidents. For instance, if a slip and fall occurs, there is an emergency procedure followed to appropriately attend to the individual. An employee incident report form and an incident/ hazard investigation form are completed to help ensure any deficiencies are corrected. Our workplaces have emergency response plans to identify risks and to plan for emergency situations to premises and employees, and we identify actions required to prepare for, and respond to, emergency situations. Internal inspections including health and safety workplace, security, and real estate/building operations are completed. Hazards and risks noted during inspections are escalated to the appropriate teams, and issued remediation works are monitored to track completion. To develop a culture where employees value the health and safety of themselves and others, we provide employee education, including health and safety training, first aid training, and training on our Global Discrimination, Harassment & Violence Policy . We also consult with employees on occupational health and safety matters in various committees within our organization, such as Joint Health and Safety Committees in Canada, and employee-led health and safety committees in various jurisdictions globally. Mandatory training completion is monitored and actioned to help ensure employees recognize how to prevent violence in the workplace and how to comply with all company requirements pertaining to health and safety. Additionally, occupational health and safety criteria are introduced into procurement and contractual requirements. We prohibit retaliation against employees who report workplace health and safety concerns, injuries, or illnesses, or who participate in health and safety-related investigations. In 2022, a new global employee-facing electronic incident reporting form was implemented to help ensure that employees have direct access to the Global Health and Safety Manager to report injuries and health and safety concerns. The appropriate contacts are notified to support the employee, help mitigate risks, and correct hazards, and each case is investigated and handled accordingly. Additionally, we implemented a Quarterly Global Health and Safety Report for senior leadership, which includes information about reported incidents, employee training, real estate hazards, regulatory changes and reporting, audits, and projects and initiatives impacting health and safety. In 2022 there continued to be zero severe incidents to report. 63 Occupied Real Estate We are focused on the well-being of our building occupants. We continue to work with our partners, including third-party landlords and property managers, to ensure building heating, ventilation, and air conditioning (HVAC) systems are aligned with ASHRAE guidance and indoor air quality remains excellent. We have partnered with industry leaders in cleaning to refine standards and have successfully rolled out these measures as we returned to the office this year. The team also helped develop the Manulife Enter interface to our security badging systems, which helps ensure employee health and safety by limiting non-employee access as outlined by our senior management. 63 Severe health and safety incidents are define d as those that result in a critical injury – a serious injury that places life in jeopardy, and involves an employee who is unconscious, or who has experienced a significant loss of blood, an acute fracture or amputation of a limb, burns over major portions of the body, loss of sight, or other significant losses that require immediate medical attention in a hospital setting. 64