baseline of 54% in 2017. We will improved our NPS from +1 in 2017, significant growth opportunities in continue to drive this momentum to +20 in 2022, and improved our the region. In Global Wealth and Asset Management (Global WAM), we are a through our growing agency straight-through-processing (STP) global leader in retirement, a top 10 force, successful bancassurance rate from 68% in 2018 to 83% in partnerships, transformational digital 2022. We have also invested almost global retail multi-manager, and one offerings, and strategic expansion into $1 billion to enhance our digital of the largest natural resource asset managers for institutional investors high growth markets in the Asia region capabilities since 2018. globally. We are a leading life insurer where, by 2025, we aim to generate 50% of our core earnings. We’re proud of our leading suite and in Canada, and we are a global leader in behavioural insurance. continued expansion of behavioural We’re bringing our growth ambitions to insurance offerings. In the United We continue to believe in the life in the most attractive high growth States, we achieved our highest ever markets through partnerships like full year domestic life insurance sales growing need for health, wealth, and our 16-year exclusive bancassurance with the John Hancock Vitality PLUS retirement solutions, which have been amplified by the pandemic, and partnership with VietinBank in feature, reflecting the increasing we are well positioned to capitalize Vietnam, which has already shown attractiveness of the Vitality feature strong momentum in its first year. as an option for health-focused life on global megatrends. The global We also became the first global wealth insurance consumers. growth of household wealth remains a compelling opportunity. This is and asset manager to acquire a 100% We’re continuing to innovate to provide especially true in Asia, where the stake in a fully operating public fund our customers with unique wellness management company in mainland middle class is expected to grow offerings. In 2022, we entered into a China through our investment in 75% to 3.5 billion people by 2030. partnership with GRAIL, a healthcare The size and proportion of an aging Manulife TEDA Fund Management ® population globally is growing rapidly Co., Ltd. company, offering access to Galleri , with one in six people expected to be their leading edge, multi-cancer over the age of 60 by 2030. And, as Delivering for early detection test to a pilot group digitization continues to accelerate our customers of customers through John Hancock globally, success will be defined Vitality. We are the first life insurance by those who are able to provide carrier to make GRAIL’s Galleri® We want to be the digital, customer test extraordinary experiences. leader in our industry, which is why available, enabling eligible customers we remain focused on providing to take proactive steps to better We are uniquely positioned to simple, intuitive and innovative understand and make more informed meet these opportunities with a experiences across our business. choices about their health. diversified, scaled business, and have Through those efforts, we’ve demonstrated that we have the right strategy to win, anchored in our five strategic priorities. Accelerating growth “W e continue to believe in the In 2022, our diversified Global growing need for health, wealth, WAM business recorded net inflows and retirement solutions, which have of $3.3 billion globally, against an industry backdrop of net outflows in been amplified by the pandemic, and North America. This performance extended our remarkable track we are well positioned to capitalize record of delivering positive net flows in 12 of the past 13 years. on global megatrends underpinning Our Global WAM and Asia results our strategy.” contributed to delivering 63% of our core earnings from our highest potential businesses against a 5